Privacy policy

PRIVACY POLICY

Last updated: July 27, 2026

MOKO respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how MOKO (“we”, “us” or “our”) collects, uses, shares and protects your personal information when you visit mokoforyou.com, make a purchase, create an account, subscribe to our communications, contact us or otherwise interact with our website and services (collectively, the “Services”).

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our Services.

We may collect or process the following categories of information:

  • Contact information, including your name, email address, telephone number, billing address and shipping address.

  • Order and transaction information, including products you view, add to your cart, purchase, return or cancel, as well as your order history.

  • Payment and transaction information, including payment method, payment status and transaction details.

  • Account information, including account details, preferences and settings where you create a customer account.

  • Communications, including information you provide when contacting us, submitting a return request or communicating with customer support.

  • Device and technical information, including your IP address, browser type, device information, network information and other technical identifiers.

  • Usage information, including how you browse, navigate and interact with our website.

  • Marketing preferences, including whether you have chosen to receive marketing communications from us.

Payment card information may be processed directly by Shopify and/or the applicable payment provider and may not be accessible to MOKO.

How We Collect Personal Information

We may collect personal information:

  • directly from you, for example when you place an order, create an account, subscribe to our newsletter, submit a return request or contact us;

  • automatically, when you browse or interact with our website, including through cookies and similar technologies;

  • from Shopify and other service providers that help us operate our store and fulfil orders;

  • from other partners or third parties where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing Our Services

We use your information to:

  • process and fulfil orders;

  • process payments;

  • arrange shipping and delivery;

  • manage returns and refunds;

  • create and manage customer accounts;

  • communicate with you regarding your orders;

  • provide customer support;

  • remember your preferences;

  • operate and improve our website and Services.

Marketing and Communications

Where permitted by law and, where required, with your consent, we may use your personal information to:

  • send newsletters;

  • inform you about new collections, products or special offers;

  • send other promotional communications;

  • measure the effectiveness of our marketing.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

Even if you unsubscribe from marketing communications, we may still send you transactional or service-related emails concerning orders, returns, payments or your account.

Security and Fraud Prevention

We may process personal information to:

  • protect our website and customers;

  • verify transactions;

  • prevent and detect fraud;

  • investigate suspicious or unlawful activity;

  • maintain the security and integrity of our Services.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, court orders or lawful requests from public authorities, or to establish, exercise or defend legal claims.

How We Share Personal Information

We may share personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

  • Shopify, which hosts and supports our online store;

  • payment processors and payment service providers;

  • shipping and delivery providers;

  • IT, hosting and cloud service providers;

  • analytics providers;

  • customer support providers;

  • marketing and advertising service providers, where permitted by law;

  • professional advisers or authorities where required by law.

We may also disclose information where necessary to protect our rights, comply with legal obligations or in connection with a legitimate business transaction.

We do not sell your personal information for monetary payment.

Relationship with Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its platform and related services.

Information you provide through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence.

In certain circumstances, Shopify may process personal information for its own purposes and is responsible for that processing.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy and Shopify's privacy resources.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may be used to:

  • remember your preferences;

  • keep items in your shopping cart;

  • support customer account functionality;

  • understand how visitors use our website;

  • improve website performance;

  • measure analytics;

  • support marketing or advertising where permitted.

Where required by applicable law, non-essential cookies will only be used with your consent.

You may be able to manage cookie preferences through the cookie settings available on our website and through your browser settings.

Disabling certain cookies may affect the functionality of some parts of our website.

Third-Party Websites and Links

Our Services may contain links to third-party websites, social media platforms or other online services.

We are not responsible for the privacy, security or content of websites that we do not control.

We recommend reviewing the privacy policies of any third-party website or service before providing personal information to them.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and, where appropriate, delete the information.

Security of Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • fulfilling orders and providing Services;

  • maintaining customer accounts;

  • processing returns or refunds;

  • complying with legal, tax and accounting obligations;

  • resolving disputes;

  • preventing fraud;

  • enforcing agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

  • Right of access — to request information about personal data we hold about you.

  • Right to correction — to request correction of inaccurate or incomplete information.

  • Right to deletion — to request deletion of personal information where applicable.

  • Right to data portability — to receive certain personal information in a portable format where applicable.

  • Right to restriction — to request that processing of your information be limited in certain circumstances.

  • Right to object — to object to certain types of processing.

  • Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

We may need to verify your identity before responding to certain privacy requests.

We will respond to valid requests within the time required by applicable law.

Marketing Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link included in the communication.

Opting out of marketing does not prevent us from sending necessary transactional communications, including order confirmations, shipping updates, return information or important account messages.

European Economic Area and UK Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under applicable data protection laws.

Where applicable, you may have the right to:

  • object to certain processing;

  • request restriction of processing;

  • withdraw consent;

  • lodge a complaint with a competent data protection authority.

Nothing in this Privacy Policy is intended to limit any mandatory data protection rights available to you under applicable law.

International Data Transfers

Because we use Shopify and other international service providers, your personal information may be processed or stored in countries outside your country of residence.

Where personal information is transferred outside the European Economic Area or United Kingdom, we and/or our service providers will rely on legally recognised safeguards where required, which may include:

  • adequacy decisions;

  • Standard Contractual Clauses approved by the European Commission;

  • equivalent lawful transfer mechanisms.

Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concern.

If you are located in the EEA or another jurisdiction providing such a right, you may also lodge a complaint with the competent data protection supervisory authority.

Your right to contact a supervisory authority is not affected by contacting us first.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • our Services;

  • our business practices;

  • technology we use;

  • applicable legal or regulatory requirements.

The latest version will always be published on this page, together with the Last updated date.

Where required by applicable law, we will provide appropriate notice of material changes.

Contact

For questions about this Privacy Policy, our privacy practices, or to exercise your privacy rights, please contact: mokobrand.info@gmail.com